Personal Information Collected
KayanaTour understands and respects the importance of your privacy. In this Privacy Policy, we will explain how we obtain data about you and your track record when using our website, how we process that data, who it may be sent to, and how you can change the data that you have provided to us.
KayanaTour.com collects the following personal data: your name, address, email address, telephone number, and KTP number. This information is needed to process, make and complete your order.
KayanaTour.com may also process data about your computer device, such as your IP address, browser type, and (for users who access our services via mobile) Unique Device Identifier, operating system, application version, and latitude / longitude of your location. This data is usually anonymous, but it is still considered personal data, either individually or together.
We need your personal data in various situations and conditions:
- When you make or start making a reservation, or buy something from our website or through the customer service team - by email, letter, fax or by telephone
- When you register on our site, subscribe to our newsletter, enter competitions or register for promotions
- When you take part in surveys to give us feedback
Use of Personal Data
KayanaTour.com ensures the use of user's personal information and its location is to operate, maintain, and provide convenience for users to maximize the features and functions of our website and services.
We may use your data for the following purposes:
- To provide the highest quality service and help you optimize the functioning of our website
- To complete the order and purchase process that you make through our website, and other requests that we get from you
- To contact you if there are changes in your travel documents, for example: changes in flight schedules, delays, etc., or to send important information about your trip
- To notify you of our products and services, special offers and promotions, and other offers that would be of interest to you. Although this service may load products from third parties from time to time, these third parties will not contact you directly (unless you personally want to)
- In cases where you make an order and then cancel the order after entering personal data, we will send you an email to advise you to contact the relevant technical authority, or to complete your order. You can immediately stop the information in the email being sent to you anytime, by clicking the unsubscribe link at the bottom of your email.
- For other administrative purposes and for internal analysis
- To participate in our survey with the aim of getting feedback
Membership
Users of this site are expected to create a membership account by registering and providing certain data. In registering and providing certain data, you guarantee that:
- Registered user is at least 18 years old.
- Information about yourself is true and accurate, current and complete as required in the registration form on the KayanaTour.com site.
- You will update this registration data so that it is always true, correct, and complete.
Henceforth KayanaTour.com is not responsible for any loss or danger that may be suffered, where such loss or damage is caused by inaccurate or incomplete information provided by you. After registering. You will receive a password and user identity (username). You are responsible for maintaining the confidentiality of the password and user identity (username). You are fully responsible for all activities related to passwords or user identities (usernames).
You can only use one user identity (username) and password (password) at a time and are not allowed to use more than one username. You are asked to use a password only for your own use, and do not allow others to use your password.
You agree to immediately inform KayanaTour.com of any unauthorized use of your password or account or any other breach of security and ensure that you log out of your account every time you finish using this site. KayanaTour.com will not be responsible for any loss or damage arising from your failure to comply with these regulations.
How you can access your information
You can access, correct, and update your contact information by visiting the My Profile page on this Website. You can close your account by contacting us at the email address listed below or by opening the Account Closing page on My Profile. Please note that after you close your account, if we no longer have that information, you will not be able to enter or access your personal information. However, you can open a new account at any time. Please also note that we may store certain information related to your account, including for analytical purposes and the integrity of the records for a certain period of time, after which we will ensure that information is destroyed safely. Information we can maintain includes, for example, accounting data, data for auditing and transactional information and / or information needed to be stored for compliance with law.
If you do not have an account with us or want to contact us regarding personal information not displayed on your account, you have the right to ask us to access, correct, delete or change the information we have about you by sending us an email at the email address listed below.
Protect Your Personal Data
To prevent unauthorized access, we enforce reasonable physical, electronic and organizational procedures to protect Personal Data from unlawful or accidental destruction, or loss, accidental alteration, or unauthorized disclosure or access. How We Use the Information We Collect We use Personal Data and other information collected through the Site to register you with the Site, provide you with the products and services requested, build features so that services are easier to use on the Site, and contact you about everything this service. This includes requests for faster ordering, better customer service and timely notifications about new services and special offers.
From time to time, KayanaTour may contact you to request review content about your experience using the Site, help us improve the Site, or to offer special promotions to you as a Site user, where you have stated your agreement to receive this kind of communication.
Your choices regarding the collection and use of your information
When you make a booking for a travel reservation with us or choose to access certain services that we provide, the information that we request must be filled in will be marked with a red star. As discussed above, you can choose not to provide us with the requested information, but as a result you may not be able to complete your order or access the requested service.
You also have the right to add or update information and close your account as described above.
When you register as a member on this Website, you will be given a choice whether you want to receive email messages from us about special offers from us, as well as email messages about products and services from selected third parties. As a registered member of this Website, you can change your choice at any time via Email Settings on the My Profile page. You will also be given the same choice when you fill in any form on our Website where you give us your email address.
Whether registered as a member or not, you will also be given the opportunity to unsubscribe from messages in any email we send. Please note that we have the right to send you other communications, including service announcements, loyalty program updates, administrative messages, and surveys related to your account or your transactions on this Website, without offering you the opportunity to choose not to receive them. .
The help section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to let the browser notify you when you receive new cookies, or how to disable cookies at once. Please note that if you refuse to accept cookies from this Website, you will not be able to access portions of our Website.
Credit Card Policy
For payment of bookings through the site, your credit card will be charged by KayanaTour for the full price (refunds that occur depend on the conditions of the existing order) at the time of booking and booking confirmation. Please check the order details thoroughly at any time before you make an order. KayanaTour will process refunds, as applicable, within a reasonable period of time. For certain orders, KayanaTour will not charge your credit card, because you are required to pay the related vendor directly. In order to safeguard and encrypt your credit card information while on our way to us, we use "Secure Socket Layer (SSL)" technology for our services.
In the event of credit card fraud or unauthorized use of your credit card by a third party, you should contact the bank or card issuer as soon as you realize the unauthorized use. If you suspect unauthorized bookings or fraud made through KayanaTour, please contact our Customer Service team immediately.
To place an order you must be over 18 years of age and have full legal capacity to make transactions (or have authorization from your legal guardian). You must use your own credit or debit card and ensure that there are sufficient funds to cover transaction costs. You accept financial responsibility for all transactions made on your behalf or your account.
You must ensure that the details you provide to us by making a full order are true, correct and accurate. KayanaTour has the right to not accept certain credit cards. KayanaTour can add or delete other payment methods at its sole discretion.
In certain cases, we may need additional information or verification to validate and confirm reservations, as explained in more detail on the Site. The order is not confirmed until you have received a confirmation email with the voucher and there is a possibility that the vendor can carry out a fraud check as long as the order is processed, in the event that a fraud occurs the order will no longer be available or automatically become canceled. KayanaTour cannot be held liable in that case. If you choose not to submit additional information, the order will not be completed and become completely canceled.
Cookies Policy
KayanaTour.com uses the same components as similar websites to operate the Site and its Services. You use two kinds of cookies, one-use-based in one session, and persistent cookies, which will immediately recognize you as a user of the KayanaTour site and its services. Some features and functions of the service on the KayanaTour.com site and its services; requires several conditions, one of which your browser can accept cookies.
The one-time, session-based cookie system is basically termporer, and will be deleted once the browser is closed; while a persistent cookie system will continue to remember your data whenever you visit the KayanaTour website. You can set the browser to reject cookies, or identify cookies.
KayanaTour.com also uses its server to record a variety of unique information that allows the system to recognize the browser the user is using. The server system will collect data, among others; information relating to what you access via the web, Internet Protocol ("IP") addresses, pages viewed and time spent accessing, browser type and language, number of clicks, and also cookies that identify your browser. We will only use this information for the purposes of analyzing current trends, and will not be linked to any personal information data.
Use of the Site
KayanaTour.com controls access to the website and has the full right to change, modify, change, exchange, hold or delete at any time; for security purposes or in an urgent situation or force majeure; without prior notice; as well as having the obligation to compensate or pay compensation to users'.
A user can only use our website to carry out legal and legitimate activities in terms of making bookings or making transactions for himself and or others who have the power to act legally before the law.
Children under the age of 18 are not eligible to use any of the services on our website.
Users can download copies of website content for personal use.
Users may not delete or remove trademarks, copyrights, or other ownership identities.
Users are not permitted to download, copy, modify, sell, market or distribute any part or all of the content on the KayanaTour.com website without our written consent.
You are also not allowed to:
- Uploading, sending or distributing any information on this website that is vulgar, destructive, illegal, insulting, and violates the rights of others.
- Conduct attempted counterfeiting or fraud in making bookings and conducting unauthorized financial transactions.
- Use in any form; software, equipment or attempting to upload files with destructive data and / or contain viruses that will interfere with the operation or function of the website, or damage the overall layout of the website.
- KayanaTour.com has the full right to refuse access to the website and / or cancel bookings anytime and anywhere, if there are users who try to violate the limits set in this policy.
Policy Changes
We reserve the right at any time to change how we use cookies and how we collect, forward and process your personal data and other similar information that we consider important. Therefore this policy can be changed from time to time to reflect the latest changes.